Women's Domestic Violence & Homeless Services


Domestic Violence Related Services

Listed below is a wide range of support, information, referral and advocacy services for those experiencing or at risk of domestic violence. Contact the services listed below to access the assistance you require.

These are broken down into four areas:

Other services on our website that you may require the contact details for:

Emergency accommodation
Specialist homeslessness services
Food and financial assistance
Additional services


Domestic violence help centres


Staying Home Leaving Violence Scheme – Newcastle
Address: Joy Cummings Centre, Corner of Scott and Pacific Streets, Newcastle 2300
Phone: 02 49 263 577 or 0490 331 617
Website: https://nfss.org.au/women-leaving-violence

The SHLV scheme works with police to remove perpetrators of violence from the family home (where it is safe and viable to do so) so that women and children can remain safely where they are. 
This service provides information, support, safety planning, improvements to home security, advocacy and referrals to other domestic violence specialist services.


Elder Abuse NSW
Phone: 1800 628 221
Website: http://www.elderabusehelpline.com.au
Email: http://www.elderabusehelpline.com.au/about/contact
Opening hours: Monday to Friday, 8.30am to 5pm

The elder abuse helpline provides information, support and referrals relating to the abuse of older people in NSW. This is a confidential service where callers remain anonymous. Abuse can include psychological, emotional, verbal, financial, neglect, physical and sexual abuse. 


Hunter Women’s Centre
Address: 60 Industrial Drive, Mayfield 2304. 
Phone: 02 49 682 511
Website: http://hwc.org.au/home.aspx
Email: admin@hwc.org.au
Opening hours:Monday to Friday, 9am to 5pm

The Hunter Women's Centre provides women’s groups and workshops: 

Domestic Violence Educational and Support Groups: personal boundaries, self-esteem, communication and assertiveness, workshops for families and friends of someone experiencing domestic violence, as well as many other empowering topics.
Counselling: For women on issues that may be impacting on their lives including domestic violence, healing and support to enhance individual women’s physical, psychological and spiritual wellbeing.
Complimentary Health Services: To enhance women’s wellbeing


Newcastle ACON
Address: 129 Maitland Road, Islington 2296
Phone: 02 49 276 808    
Freecall: 1800 063 060
Website: https://www.acon.org.au/
Email: hunter@acon.org.au

Newcastle ACON Is a community health based LGBTI health organisation that provides a range of services that may be appropriate for people experiencing domestic violence, providing access to information, referral, counselling and support. ACON services also include anti-violence and Aboriginal projects, as well as alcohol, drug and HIV projects and services.


Northern Settlement Services
Address: 8 Chaucer Street, Hamilton 2303
Phone: 02 49 693 399    
Freecall: 1800 813 205
Website: https://nsservices.com.au/
Email: nss@nsservices.com.au

Provides multicultural, community and welfare programs, support, information, advocacy, referral, information sessions, visa and immigration assistance, complex case management support for current refugees experiencing extreme hardship and disadvantage are just a few of the services provided to culturally and linguistically diverse people in the Newcastle, Maitland, Cessnock, Lake Macquarie and Port Stephens areas.


Safe Beds for Pets - RSPCA
Address: Local RSPCA Tighes Hill, 75 Elizabeth Street, Tighes Hill, NSW, 2297
Phone: 02 97 824 408
Newcastle phone: 02 49 276 822
Website: http://www.rspcansw.org.au/
Email: https://www.rspcansw.org.au/what-we-do/working-in-communities/community-domestic-violence-program/
Opening hours: Monday to Friday (8.30am to 6pm) and Saturday (9am – 12pm)

Safe Beds for Pets provides temporary housing for pets of people seeking refuge from domestic and family violence. Contact Safe Beds for Pets yourself or ask your DV service to assist you with a referral.


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Free Legal Services 

Hunter Community Legal Centre
Address: Level 2, 116 Hunter Street, Newcastle 2300
Phone: 02 40 409120    
Freecall: 1800 650 073
Website: http://www.hunterclc.com.au/
Email: admin@hunterclc.com.au
Opening hours: Monday to Friday, 9am to 5pm

Hunter Community Legal Centre provides free legal advice by phone Monday, Wednesday and Friday. It provides advice, assistance and information on matters relating to domestic violence, apprehended violence orders, separation, divorce and parenting matters. For further information see website.


Indigenous Women’s Legal Services NSW
Phone: 02 8745 6977
Free call: 1800 639 784
Website: http://www.wlsnsw.org.au/legal-services/indigenous-womens-legal-program/
Email: reception@wlsnsw.org.au
Opening hours: Mondays, Tuesdays and Thursdays, 10am to 12.30pm


Provides free confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victims compensation.


Jenny's Place Homeless Persons Legal Advice Partnership
Address: Joy Cummings Center, Cnr of Scott and Pacific Streets, Newcastle 2300.
Phone: 8898 6545 
Website: http://www.jennysplace.org/domestic-violence-related-services
Email: http://www.jennysplace.org/contact 
Opening hours: Wednesdays, 12-2pm

Legal advice is provided by solicitors from Hicksons Law Firm, specialising general law, and Burke and Mead Solicitors, specialising in family law.

Referrals are accepted through specialist homeless service case workers only as capacity is limited. 

A free legal clinic runs every Wednesday 12 and 2pm


Legal Aid Newcastle
Address: Level 2, 51-55 Bolton Street, Newcastle 2300
Phone: 02 49 295 482
Freecall: 137 788
Website: http://www.legalaid.nsw.gov.au
Opening hours: Monday to Friday, 9am to 5pm

Legal Aid Newcastle provides legal advice and legal aid. It deals with family and domestic violence, criminal law, family law and civil law.


Newcastle University Legal Centre 
Address: Level 2, University House, Cnr King and Auckland Streets, Newcastle. 2300
Phone: 02 49 218 666 
Website: https://www.newcastle.edu.au/about-uon/governance-and-leadership/faculties-and-schools/faculty-of-business-and-law/newcastle-law-school/the-university-of-newcastle-legal-centre
Email: LegalCentre@newcastle.edu.au
Opening hours: Wednesday mornings 9am-11.30am (drop in sessions, no appointment necessary), Wednesday evenings 6pm-7.30pm by appointment.

The Newcastle University Legal Centre provides information, advice, limited representation on matters such as family law, debt, victims compensation, criminal and discrimination matters etc. 

Drop-in sessions (no appointment required) are available on Wednesdays during university semesters. 


Newcastle Domestic Violence Court AdvocacyService
Hunter offices in (Newcastle, Toronto, Belmont, Raymond Terrace) and Hunter Valley (Maitland, Singleton, Cessnock, Muswellbrook, Kurri Kurri).
Phone: 02 4940 8766 (Hunter) or 02 4934 5332 (Hunter Valley)
Opening hours: Monday to Friday, 9am to 5pm

Provides court support to women seeking protection orders from domestic violence in the Newcastle, Toronto, Belmont and Raymond Terrace courts.

Also work in partnership with police following domestic violence incidents where there has been police involvement. They provide follow up telephone support, information with referral and linkages to specialist DV support services.


VOCAL Newcastle 
Address: Level 1, 432 Hunter Street, Newcastle 2300. 
Phone: 02 49 262 711    
Website: http://vocal.org.au/
Email: info@vocal.org.au
Opening hours: Monday to Friday, 9am to 5pm

VOCAL provides access to post-traumatic stress counselling, victims compensation services and financial assistance.


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Support for Young people experiencing Domestic Violence, Abuse, Assault and Homelessness


Allambi Care
Address: 28 Fraser Parade, Charlestown NSW 2290
Phone: (02) 4944 5900
Website: https://www.allambicare.org.au/
Email: https://www.allambicare.org.au/contact
Opening hours: Monday to Friday, 8.30am to 5pm

Allambi aims to support young people aged 16-24, or families with a young person aged 12-17, who are at imminent risk of homelessness. Allambi assists young people to obtain and sustain safe and stable housing with the provision of post-crisis support services.


Compass Grow A Star
Address: 1/44 Beaumont Street, Hamilton  NSW 2303.
Phone: 1300 333 733
Website: http://www.growastar.com.au
Email: info@growastar.com.au

Access for youth at risk to sporting, musical, academic activities.


Address: 582 Hunter Street, Newcastle NSW 2300
Phone: 02 4929 4201 or 02 4931 1000
Fax: 02 4925 2864
Website: https://headspace.org.au/headspace-centres/newcastle/
Opening hours: Monday, Wednesday and Friday (9am to 5pm), Tuesday and Thursday (9am to 7pm)

Headspace Newcastle offers young people aged 12-25 with short term support for mild-to-moderate difficulties. They offer help with mental health & counselling, alcohol & other drug services, general health, and education and employment services.


Northlake Youth Services
Address: 1 Minmi Road, Edgeworth NSW 2285
Phone: 02 4958 8648
Website: http://www.rydon.org.au/resources/youth-directory/northlakes-youth-services/
Email: nypemnc@bigpond.com or afcnlake@bigpond.net.au

Edgeworth counselling, early intervention and mentoring for 9-18-year-olds.


Path 2 Change
Address: 11 Charles Street, Wallsend NSW 2287
Phone: 02 49 512 144
Website: https://www.path2change.org.au/
Email: admin@p2c.org.au
Opening hours: Monday to Friday, 8.30am to 5pm 

Path 2 Change offers mentoring for young people who are at risk of homelessness or who are homeless and are disconnected from families and support. Mentors work with the young people to help manage pathways into education, training, and employment as well as offer practical support such as transport, cooking, shopping, driving lessons, help with applications and much more.  


Reach Out
Website: https://au.reachout.com/
Email: https://au.reachout.com/contact-us

24/7 support where you can talk to other young people.


The Samaritans Foundation
Address: 36 Warabrook Boulevard, Warabrook NSW 2304 or 32 Brunker Road, Broadmeadow NSW 2292
Phone: 02 4960 7100 or 02 4922 1500
Website: https://www.samaritans.org.au/
Email: mail@samaritans.org.au


Ungooroo Aboriginal Corporation
Address: 128 George Street, Singleton NSW 2330 
Phone: 02 65 715 111
Website: https://www.ungooroo.com.au/
Email: admin@ungooroo.com.au

Ungooroo Corporation offers help under their Special Homelessness Service to young Aboriginal and Torres Strait Islander people aged between 12 and 25 who are homeless or at risk of homelessness.  


Wandiyalli ATSI
Address: 1 Hague Road, Boolaroo NSW 2284
Phone: 02 49 575 900
Website: http://wandiyali.com.au
Email: reception@wandiyali.com.au
Opening hours: Monday to Friday,  9am to 5pm

Wandiyali is a Newcastle-based Indigenous community organisation operating throughout Newcastle, Lake Macquarie, Hunter Region and Port Stephens. Wandiyali assists Aboriginal and Torres Strait Islander community members through the delivery of its services.

Wesley Mission Newcastle
Address: 15 Denison Street, Newcastle NSW 2302
Phone: 02 49 694 761
Website: https://www.wesleymission.org.au/
Email: emergencyrelief@wesleymission.org.au 
Opening hours: Monday to Friday, 8.30am to 5pm

This organisation provides support to people in Newcastle and Lake Macquarie who are experiencing financial hardship, are homeless or at risk of homelessness. It provides support for financial hardship and referral and advocacy support.


Youth Emergency Accommodation Line
Phone: 1800 424 830

Accommodation line for people aged 13-25 who are at risk or experiencing homelessness. This service links young people, their families, workers and friends with options.


Youth on Track 
Phone: 0477 380 117 or  02 4033 4911
Website: http://www.youthontrack.justice.nsw.gov.au/
Email: youthontrack@agd.nsw.gov.au

Youth on Track is an early intervention scheme for 10–17 year-olds that identifies and responds to young people at risk of long-term involvement in the criminal justice system.


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Counselling services specialising in domestic violence

Accessing counselling through your doctor/GP – Medicare – A Better Access Initiative 

Talk to your doctor regarding what you have been experiencing and your need to access appropriate counselling services. Medicare rebates are available for up to ten individual sessions per calendar year. Your GP will do an assessment and refer you to an appropriate service, psychologist, counsellor, social worker etc to meet your or your child(ren)’s specific needs.  


Brighter Futures Program
Phone: 40 149 300

Provides early intervention programs to families with children aged under 9years. Promoting healthy child development, strengthening resilience in families, overcoming challenges when dealing with difficulties in your family. Also providing quality child care, case management, quality children’s services, structured home visiting, parenting programs and brokerage funds. Eligible families include those who have or are experiencing:

  • Domestic violence
  • Drug and alcohol abuse
  • Mental health issues
  • Families requiring parenting skills


Child and Family Health Team
Harker Building, Longworth Avenue, Wallsend. 2287
Phone: 49 246 190/ 49 246 400
Opening hours: Monday to Friday, 9am to 4.30pm

Provides health services for Children aged 2 to 12 years. Services include:

  • Child counselling
  • Family therapy for complex behavioural issues
  • Individual and group programs
  • Assessments and consultations for range of health and emotional issues. 

Referrals are accepted from a wide range of health, welfare and education workers. 

Headspace Newcastle
582 Hunter Street, Newcastle. 2300.
Phone: 02 49 294 201
Monday to Friday, 9am to 5pm

Headspace provides information and support regarding a wide range of issues for young people and their families when times are tough. They can provide counselling, mental health support and services, access to doctors, youth programs, work & study services, alcohol & drug services provided by youth friendly professionals. 


Hunter Women’s Centre
60 Industrial Drive, Mayfield 2304. 
Phone: 02 49 682 511
Monday to Friday, 9am to 5pm

The Hunter Women's Centre provides women’s groups and workshops: 

Domestic Violence Educational and Support Groups: personal boundaries, self-esteem, communication and assertiveness, workshops for families and friends of someone experiencing domestic violence, as well as many other empowering topics.
Counselling: For women on issues that may be impacting on their lives including domestic violence, healing and support to enhance individual women’s physical, psychological and spiritual wellbeing.
Complimentary Health Services: To enhance women’s wellbeing


Interrelate Counselling Services
495 Hunter Street, Newcastle 2300.
Phone: 02 40 160 550
Monday to Friday, 9am to 5pm, and Tuesday and Wednesday evenings

Interrelate provides one-to-one counselling, couples and family counselling, mediation and dispute resolution, specialist counselling services to Aboriginal people and people with disabilities. They also run programs relating to domestic violence, parenting, rebuilding after separation, anger management, self-esteem, communication etc. Concessions available


National Domestic Violence and Sexual Assault Counselling Service
1800RESPECT Help line 

Call: 1800 737 732    

Provides information, support and confidential counselling delivered by qualified, experienced professionals 24-hours a day, seven days a week for people who have experienced Domestic Violence or Sexual Assault 


Relationships Australia
4 Heddon Road, Broadmeadow 2292
Phone: 02 49 401 500    
Monday to Friday, 9am to 5pm

Relationships Australia provides:

  • On-line counselling
  • Face-to-face counselling for women, women and their partners
  • Specialist Aboriginal counselling
  • Workshops for women and children who have experienced domestic violence
  • Anger Workshops.


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