Women's Domestic Violence & Homeless Services


Privacy and Confidentiality Statement

In accordance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles and Information Principles Amendment 2014. (Privacy fact sheet 17.)

Jenny’s Place Incorporated is committed to protecting your privacy and any personal and/or sensitive information that you give us to help us provide a high quality service.


Information considered personal and sensitive may include:

Your personal details: Name, address, contact details, children's personal information

Information related to your situation: History of domestic violence/homelessness, legal, medical, child protection etc.

Documentation, referrals: Case notes, referral documentation, legal documents etc.


Disclosure of Information


Personal and sensitive information you provide will not be disclosed or shared with anyone else without your prior verbal and/or written consent. There may be circumstances when personal and sensitive information will be disclosed, such as:


  • When there is a duty of care to protect a client's safety, including children, and related persons. (Staff are mandatory reporters and must notify the relevant authorities when children are being harmed, have been abused and/or are at risk of harm.)


  • If required by law, when documents are subpoenaed for legal purposes by courts, FACS, legal firms representing clients etc.


  • General statistical information and data is collected and used in service reports, research and to apply for grants/funding etc, however private client details are not disclosed.


Collection and Storage of Information


Information collected is securely and accurately recorded. Information is confidential and necessary precautions will be taken to keep it safe and secure. Information is stored in case files and on client databases. All paper files are stored in secured locked cabinets. Databases are secure and are firewall protected and security coded. All facilities have security measures in place.


Accurate Information


Jenny’s Place Incorporated Services will attempt to ensure that sensitive and/or personal information is accurate and up to date, however you are responsible for informing us of any changes to your personal details or circumstances.


Information Access


Information requested from you can be provided verbally and/or in writing. We will require proof of identity and require you to sign a consent form. We will also require a written consent form to release information to your legal representative or other services, if required.




If you have complaints regarding the privacy of your personal and/or sensitive information you can put the complaint in writing to the Manager of Jenny’s Place Inc. PO Box 2055, Dangar, NSW 2309. Complaints will be dealt with in accordance with Jenny’s Place complaints policy.




Disclaimer/Terms of Use of Website


You agree to be bound by these terms of use by accessing, browsing, opening or otherwise using any part of this website.


  • The information contained in or linked to this website is general information. Nothing on this site purports to be advice.

  • You should not rely on any information on or linked to this website. If you need advice, seek professional advice and direction based on your personal circumstances.

  • Every effort will be made to ensure information and links on this website are accurate, however as technology, services and information change constantly this may not always be up to date.

  • The website material is not advice, legal/personal or otherwise.

  • Any content, including publications on this website, is intended to provide information and a general overview. The information is not intended to be comprehensive nor does it constitute legal advice of any form. Jenny’s Place will attempt to keep content current but we do not guarantee its currency. Always seek legal or other specialist advice from professionals before acting on or relying on any of the website content.




  • Jenny’s Place Website makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability that may arise as a result of the use of the website, its contents or the information on it.

  • Jenny’s Place Inc. is not responsible to you or any person for any loss suffered in connection with the use of the website or any of the content. This includes, but is not limited to, the transmission of any computer virus.

  • Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under the Trade Practices Act 1974 (s68A). We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits.


Privacy Statement


  • This site collects and analyses limited information from users.

  • We record your visit for statistical purposes, the date and time, pages accessed and documents downloaded to assist us in analysing statistics to assist us in improving our services and the information provided.